The travel industry is requires an optimal method of handling emails due to their volumes.

Working within the finacial and payment industry requires the most secure and stable platforms around.

It is with great pleasure that we welcome Corportae Express into the group of companies now using eTrack to handle their customer service email handling.

We are happy to announce that Trend Sales has chosen eTrack to help professionally handle their customer service email handling.

TV2, Denmark’s largest television station has chosen eTrack to handle their emails.

Fraternidad Muprespa is a Spanish workers compensation mutual insurance company for accidents and illness, working as a branch of the Spanish National Social Security.

eTrack’s new FAQ Module saves 10-15% of email enquires

The new eTrack Monitor has recently been released, allowing customer service managers and supervisors to be able to see at a glance the status of their email handling.

In the summer of 2008, ermTrack Espana S.L. entered into a new agreement with Indicia Danmark A/S, enabling ermTrack Espana S.L. to exclusively market and sell the eTrack product in Spain, Portugal, France and Italy.

UAI

In January 2008 - Falck Norway will start using eTrack in their customer service centre.

After 4 weeks of planning, implementation and training, ermTrack is now live at Top-Toy A/S.  It is their central system for handling the recruitment of new employees to their stores in Scandinavia.

DHL Express (Sweden) AB, will be using ermTrack in their customer service centre from the start of November 2007.

In the summer of 2007, Eniro Denmark bought Krak Forlag A/S.

27th September 2007. ermTrack exhibited at the Call Centre Expo 2007 at the NEC Birmingham. 

ermTrack powers Danish Newspapers’ email management

Service, quality and speed are key concepts for Denmark’s fastest growing provider of 24 hour road and auto service.

PBS has decided to use ermTrack to handle their increasing volumes of customer emails.

Telia Stofa in Denmark, have chosen ermTrack to handle their customer email handling.

Politiken’s and Ekstrabladet’s customer service department want increased control of their email receiving process, handling and follow-up of received e-mails. They have therefore chosen ermTrack as the right tool to support their needs.

With more than 1 million stopovers sold in 22 European countries, DTF Travel has a great demand on the employees in their customer service department who handle all electronic enquires from their customers.

Jyllands-Posten, one of Denmark’s largest newspapers, will begin to use ermTrack from the start of June as their central tool in their customer service centre for handling e-mails.

After having looked over their Norwegian colleagues shoulder for 4 months, DHL Express (Denmark) has decided to implement ermTrack as their future platform for handling electronic customer enquires from both standard customers and key accounts.

Aktive Kapital has decided to use ermTrack in their Norwegian offices to handle both their electronic customer correspondence via the internet, and to handle communication for their Intranet.

Jesper Skotte, Head of Customer Service at Multidata, has, after experiencing the greatly increasing number of emails to the customer service department, decided to implement ermTrack.

Børsen is the largest financial and business daily in Denmark.

Coop Danmark A/S is Denmark’s largest retail trades company, which drives the chains Kvickly xtra, Kvickly, SuperBrugsen, Dagli'Brugsen and LokalBrugsen along with its sister companies Fakta A/S and Irma A/S.

In August, DHL Norway chose ermTrack as its ERM system to handle all customer service correspondence.

Q8 has now also chosen ermTrack to help speed up and automate their customer service department.

DHL Norway, who have over the last 3 months been evaluating which ERM system best suites their needs have decided on launching with ermTrack.