your customers are immediately informed about how long they will have to wait for a reply (eTrack Auto Responder).
your customers always receives answers. An enquiry in eTrack cannot "be lost".
your customers receive only one (1) answer to their enquiry. No more, no less. The company avoids e-mail disappearing or several persons answering the same request.
your managers are able to monitor all enquiries and ensure that the customer receives an answer within the company standards.
all cases receive a unique tracking number throughout the entire dialogue between customer and company.
all users can, at a glance, see whether a case is within or outside your predefined service response limits.
all dialogue is between your company and customer, not between two individuals. This also ensures that no enquiriy is left unanswered if an employee is on leave or on vacation.
all historical correspondence is available for all predefined users.
a powerful search tool is built in and allows you to search on various criteria.
all incoming requests are automatically distributed to the right person or department. Managers may define which persons and departments that are allowed to handle cases.
response time is reduced dramatically. Several workflow features are built into eTrack ensuring this.
your customer receive an automatic but personalized message informing them on the process and the time required before they will receive an answer.
spam is eliminated.
implementation and training can be done in days, not weeks!
your company uses one common language when addressing their customers. All e-mails are spell-checked.
A powerful reporting and statistical tool is built into eTrack allowing managers to constantly analyze the service they actually provide their customers.
